Terms of Service
Last updated: January 1, 2025
These Terms of Service (the "Terms") form a legally binding agreement between you and SatSignature ("SatSignature," "we," "us," or "our"). They govern your access to and use of our website, satellite-monitoring platform, applications, content, and related products and services (collectively, the "Services").
Please read these Terms carefully. By creating an account, purchasing a subscription, or otherwise accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not access or use the Services.
1. Eligibility and Authority
You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services. If you use the Services on behalf of a company or other organization, you represent and warrant that you have authority to bind that organization to these Terms. In that case, "you" includes both you and the organization.
2. The Services
SatSignature provides cloud-based tools for viewing and monitoring satellite radio-frequency activity and related information. The availability, features, data sources, coverage, refresh intervals, and technical requirements of the Services may vary by plan, location, equipment, and third-party provider.
The Services are intended to support monitoring and analysis. Unless we expressly agree otherwise in writing, they are not designed or warranted for emergency response, safety-of-life operations, navigation, regulatory compliance, or any use in which delayed, incomplete, or inaccurate information could cause personal injury, property damage, or material loss.
3. Accounts and Account Security
Certain features require an account. You agree to provide accurate, current, and complete information and to keep that information updated. You are responsible for safeguarding your login credentials and for all activity conducted through your account. You must notify us promptly at contact@satsignature.com if you suspect unauthorized access or use.
You may not share credentials except with authorized users covered by your subscription. We may require you to change credentials or take other reasonable security measures when necessary to protect the Services or other users.
4. Subscriptions, Fees, and Payment
Some Services require payment. Pricing, billing frequency, subscription term, included features, usage limits, renewal terms, and any applicable cancellation or refund terms will be disclosed at the time of purchase or in a separate order form. You authorize us and our payment providers to charge the payment method you provide for amounts properly due.
Payments may be processed by third-party providers, including Stripe. We do not directly store complete payment-card details. You are responsible for applicable taxes, except taxes imposed on our net income.
5. Acceptable Use
You agree not to, and not to assist another person to:
- use the Services in violation of any applicable law, regulation, court order, license, or third-party right;
- access or attempt to access another user's account, restricted systems, or nonpublic portions of the Services without authorization;
- interfere with, disrupt, overload, damage, or circumvent the security or operation of the Services;
- introduce malware, harmful code, or other material intended to compromise systems or data;
- scrape, crawl, harvest, or use automated means to access the Services except through interfaces we expressly authorize;
- reverse engineer, decompile, disassemble, or attempt to derive source code from the Services, except to the extent applicable law expressly permits;
- copy, sell, sublicense, distribute, or commercially exploit the Services or their content except as expressly authorized in writing;
- impersonate another person or misrepresent your identity, affiliation, or authority; or
- use the Services to harass, threaten, defraud, or harm any person or organization.
6. Intellectual Property and Limited License
The Services, including their software, interfaces, designs, graphics, text, databases, compilations, trademarks, and other content, are owned by or licensed to SatSignature and are protected by intellectual-property and other laws. Subject to these Terms and your applicable subscription, SatSignature grants you a limited, nonexclusive, nontransferable, nonsublicensable, and revocable right to access and use the Services for your internal lawful purposes.
No right, title, or interest is transferred to you except for the limited right expressly stated above. "SatSignature" and associated names, logos, and marks may not be used without our prior written permission.
7. User Data and Feedback
You retain your rights in information, configurations, files, and other content you submit to the Services ("User Data"). You grant SatSignature a limited right to host, process, transmit, display, and otherwise use User Data as necessary to provide, secure, maintain, and improve the Services and to comply with law. You represent that you have the rights and permissions necessary to provide User Data for those purposes.
If you provide suggestions or feedback, you grant SatSignature a worldwide, perpetual, irrevocable, royalty-free right to use that feedback without restriction or compensation, provided we do not publicly identify you as its source without permission.
8. Third-Party Services and Links
The Services may depend on or link to third-party websites, infrastructure, data feeds, payment processors, weather services, communications providers, or other services. Third parties control their own services, terms, and privacy practices. SatSignature is not responsible for third-party services and does not warrant their availability, accuracy, security, or performance.
9. Service Availability and Changes
We work to provide reliable Services, but uninterrupted or error-free operation is not guaranteed. Maintenance, equipment failure, network conditions, satellite-site availability, third-party outages, security events, or circumstances beyond our reasonable control may affect access or data. We may modify, suspend, or discontinue all or part of the Services, including features or integrations, subject to applicable law and any separate written agreement.
10. Suspension and Termination
You may stop using the Services at any time, subject to any subscription or order terms. We may suspend or terminate access if you materially breach these Terms, fail to pay amounts due, create a security or legal risk, misuse the Services, or if continued access could harm SatSignature, our providers, or other users. When reasonably practicable, we will provide notice and an opportunity to cure before termination, unless immediate action is necessary to address fraud, security, legal, or operational risk.
Provisions that by their nature should survive termination will survive, including provisions concerning ownership, payment obligations, disclaimers, limitations of liability, indemnification, governing law, and miscellaneous terms.
11. Privacy
Our Privacy Policy explains how we collect, use, disclose, and protect personal information. By using the Services, you acknowledge those practices.
12. Copyright Concerns
If you believe material available through the Services infringes your copyright, send a written notice to contact@satsignature.com identifying the protected work, the allegedly infringing material, your contact information, and a statement supporting your good-faith claim. We may remove or restrict access to material while reviewing a notice.
13. Disclaimers
To the fullest extent permitted by law, the Services are provided "as is" and "as available." SatSignature disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, noninfringement, accuracy, availability, and uninterrupted or error-free operation.
Satellite, spectrum, weather, location, and related information may be delayed, incomplete, unavailable, or inaccurate. You are responsible for independently evaluating information obtained through the Services and for decisions made based on that information. Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply to you.
14. Limitation of Liability
To the fullest extent permitted by law, SatSignature and its affiliates, licensors, suppliers, service providers, officers, employees, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, business opportunity, goodwill, use, or data, arising out of or related to the Services or these Terms, regardless of the theory of liability and even if advised of the possibility of such damages.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Your rights may vary by jurisdiction.
15. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless SatSignature and its affiliates, officers, employees, contractors, licensors, and service providers from claims, liabilities, damages, judgments, losses, and reasonable costs arising from your unlawful use of the Services, your User Data, or your material breach of these Terms or third-party rights.
16. U.S. Government Users
The Services and related documentation are "commercial products," "commercial computer software," and "commercial computer software documentation," as applicable, and are provided to U.S. Government users with only those rights provided under these Terms and applicable FAR and DFARS provisions.
17. Governing Law and Venue
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Except where applicable law requires otherwise, any dispute arising from these Terms or the Services must be brought in a court of competent jurisdiction located in Florida, and each party consents to the personal jurisdiction of those courts.
18. Electronic Communications
You consent to receive agreements, notices, disclosures, and other communications electronically. Electronic communications satisfy any legal requirement that a communication be in writing, to the extent permitted by law. You are responsible for keeping your account email address current.
19. Changes to These Terms
We may update these Terms from time to time. The date above identifies the latest revision. If a change is material, we may provide additional notice through the Services, by email, or by another reasonable method. Unless a later date is stated, revised Terms become effective when posted. Continued use after the effective date constitutes acceptance of the revised Terms.
20. Miscellaneous
These Terms, the Privacy Policy, and any applicable order form or supplemental terms constitute the entire agreement concerning the Services and supersede prior or contemporaneous understandings on that subject. If a provision is held unenforceable, it will be modified only to the minimum extent necessary, and the remaining provisions will remain effective. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a reorganization, merger, acquisition, sale of assets, or by operation of law.